I decided to email Jeff about my seller account. Figured it wouldn’t hurt.

Hey Jeff,

I love Amazon. I love Amazon so much. I’ve been a huge fan of your successes and of your products. I’ve been a seller, an associate, and a buyer since 2008. Did I mention I love Amazon?

Since I started selling on Amazon, I’ve been very careful and cautious to keep my feedback at 100%. I know how important customer service is to you. I’ve even quoted you saying, “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful” in several essays that I’ve done for my business classes.

Can you imagine how astounded I was when I logged into my seller account and found that it had been suspended? I don’t sell much, but what I do sell, I take pride in it’s quality, how fast I ship, and making sure I keep my customers happy; however, my seller account was not suspended because of anything that I did. It was suspended because your company accused me of having a previously suspended account. Below is a copy of the first email that I received:

Hello from Amazon.

We are writing to let you know that we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account.

We took this action because our records indicate that this account is related to another selling account that was closed by Amazon. Once selling privileges have been removed, sellers are not allowed to establish new accounts.

Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related. 

We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.

After 90 days, any remaining funds will be available per your settlement schedule. Once the hold has been removed, balance and settlement information will be available in the “Payments” section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com.

While we appreciate your interest in selling on Amazon.com, the closure of this account is a permanent action.

Regards,

Seller Performance Team
Amazon.com

http://www.amazon.com

I was pretty shocked about this accusation. I’ve never had or used another account on Amazon; therefore, I assumed, it must be a mistake and it could be fixed. I saw that there was an “appeal” option so I sent in an appeal.

I am not related to another selling account. I don’t know why my account was suspended because I am an individual selling on Amazon and am not selling for anyone else. I ship my items on time and the only things I sell are textbooks that I have used for classes. Please reinstate my account.

According to the Notifications Page on my Seller account I was supposed to receive an answer about my appeal by September 1. I did not receive an answer until September 3, and it read:

Hello from Amazon.

Thank you for writing.  After a review of your account by an account specialist, we have decided not to reinstate your selling privileges.

We regret we are unable to provide further information on this situation.Further correspondence regarding the closure of your selling account may not be answered.

The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.

Regards,

Seller Performance Team

Amazon.com

http://www.amazon.com

I sent another email to the seller performance team asking if they could give me the details about why they closed my selling account. It’s really important for me to know because what if this is a case of identity theft? Also if I knew the details then I might be able to clear up any misinformation that the mysterious Seller Performance team might have.

I have not received an email back and I expect that I won’t since they said that I probably wouldn’t.

So this is my plea, please release the details of why my account was closed so that I can take steps to protect my identity or so that I can explain why I am not related to another selling account, and please reinstate my seller account.

I hope you’ve had a great week, Jeff.

Kind regards,

Katie Allred

UPDATE (Monday, September 10): WE WON!!!!

Hello from Amazon.com.

Thank you for your email regarding your selling account.

Jeff Bezos received your correspondence and asked that I respond on his behalf. We have reviewed this situation and have reactivated your account.

We apologize for any inconvenience this has caused. In our efforts to protect our community, we sometimes err on the side of caution.

We appreciate your interest and wish you the best of luck selling on Amazon.com.

Regards,

Seller Performance Team

Katie Allred

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